I placed an order for a pair of shoes at the end of June, only to find they were backordered. Their claim was they had shoes tied up in Customs and would send the order once their containers cleared inspection. The first date was the end of August, and then a second date of October 30 was given.
Up until October 30, customer service was very responsive and willing to keep up with status updates. After that, things fell off a cliff.
I have tried multiple lines of communication with Forus since 10/30/15. I sent e-mails, direct messages on Facebook, comments on their Facebook page, and I even tried calling them multiple times. Each attempt resulted radio silence.
I also filed a complaint with the Better Business Bureau, but even the BBB did not receive a response!
More Review Details
|Diversity of Products or Services|
|Exchange, Refund and Cancellation Policy|
What I liked
What I disliked
- Are frauds
- Reason of review:
- Product never received
- Preferred solution:
- Deliver product or service ordered
- Monetary loss:
- Product or service
- Forus Pride Collection Classic Shoes
- Review category
- Footwear and Clothing
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